Introduction
By accessing or using the services provided via www.doconcall.ie, you agree to be legally bound by these Terms and Conditions, together with our Privacy Policy and any additional policies referenced herein.
References to "we", "us", or "our" refer to doconcall.ie, operated in the Republic of Ireland. References to "you" or "your" refer to the user, patient, or member of the Platform.
Regulatory Status & Governing Law
The Platform operates in accordance with Irish law and applicable EU legislation. All healthcare professionals providing services via doconcall.ie:
- Are registered with their relevant Irish regulatory bodies
- Practice in accordance with Irish Medical Council (IMC) guidance
These Terms are governed by Irish law, and you submit to the exclusive jurisdiction of the Irish courts.
Nature of the Platform
doconcall.ie is an online healthcare platform facilitating access to non-emergency telemedicine services, including:
- Video consultations
- Telephone consultations
- Prescription services
- Medical certificates
- Referral letters
- Health plans and test kits (where applicable)
Eligibility, Residency & Declarations
By using doconcall.ie, you confirm that:
- You are 18 years or older, or a legal guardian acting for a minor
- You are resident in the Republic of Ireland
- You are registering only for yourself
- All information you provide is true, accurate, and complete
- You will keep your login credentials confidential
Separate Appointments Per Patient
Each appointment booked via doconcall.ie is valid for one patient only. A separate appointment must be booked for each individual patient, including family members or dependants. Medical scripts and consultations cannot be shared, combined, or transferred between patients. We reserve the right to verify identity at any time.
Medical Emergencies
- Chest pain
- Breathing difficulties
- Uncontrolled bleeding
- Major burns or wounds
- Severe trauma
- Fall
- Loss of consciousness
- Stroke or heart-attack symptoms
- Severe allergic reactions
- Acute confusion or seizures
Online Consultations
6.1 Booking & Access
- Consultations must be pre-booked
- Payment is required in advance
- Confirmation is issued by email once payment is received
- Consultations are conducted via secure video or telephone where appropriate
6.2 Technical Requirements
You are responsible for ensuring:
- Adequate internet connection
- Functional camera and microphone
- Privacy and confidentiality
- Punctual attendance
6.3 Attendance
- Providers may open the consultation room up to 5 minutes early
- A 15-minute grace period applies
- Failure to attend within this time results in termination of the appointment without refund
Minors
- Patients under 18 may only be consulted with parental or legal guardian consent
- A parent or guardian must be present during the consultation
- Mental health assessments for patients under 18 are not provided
Clinical Responsibility & Patient Obligations
You agree to:
- Provide complete and accurate medical information
- Disclose all relevant symptoms, allergies, history, and medications
- Follow medical advice as provided
- Inform your GP of treatments or scripts issued
- Report adverse reactions promptly
Limitations of Online Care
Due to the absence of physical examination, we cannot safely manage certain conditions, including but not limited to:
- Emergency conditions
- Chest pain or severe shortness of breath
- Pregnancy-related issues
- Breast or testicular lumps
- Ear pain, discharge, or hearing loss
- Eye pain or visual problems
- Major burns or wounds
- Severe headaches or neurological symptoms
- UTIs in children, males, or pregnant women
- Sexually transmitted infections
- Infants under 1 year with fever over 38°C
- Certain mental health conditions (especially under 18s)
Medications & Prescriptions
10.1 General Rules
- Prescriptions are issued solely at the doctor's discretion
- A consultation does not guarantee a script
- Prescriptions are sent only to pharmacies in the Republic of Ireland
- Medications are for personal use only and must not be shared
10.2 Restricted / Excluded Medications
We do not prescribe:
- Controlled drugs
- Antidepressants
- Benzodiazepines
- Opioids
- ADHD medications
- Sleep aids or hypnotics
- Drugs requiring close monitoring
- Long-acting reversible contraception (LARCs)
This list is non-exhaustive.
10.3 Repeat Prescriptions
Repeat scripts require a new consultation or approved script request. A doctor may request evidence of prior script or previous use of the requested medication before issuing any repeat script. Issuance of any repeat script remains entirely at the doctor's clinical discretion.
Sick Notes & Medical Certificates
| Item | Details |
|---|---|
| Backdating | Not backdated except in exceptional circumstances |
| Extensions | Cannot be issued based solely on a prior consultation — requires new clinical assessment |
| Maximum Duration | 7 days |
| Free Period | If requested during or within 36 hours of consultation |
| Fee After Free Period | €10 |
| Diagnoses | Employer sick notes do not include diagnoses |
Payments
- All prices are displayed in advance
- Payment is taken in full at the time of booking
- You authorize the use of the payment method provided
Cancellation, Rescheduling & Refunds
Patient Cancellation
- Free cancellation 48 hours or more before consultation
- No refund within 48 hours
- Non-attendance results in no refund
Provider Cancellation
- You may reschedule or receive a full refund
Refund Processing
- Refunds are issued to the original payment method
- Processing time: 1–10 working days
User Behavior Policy
Abusive, threatening, discriminatory, or inappropriate behavior will not be tolerated and may result in:
- Immediate termination of the consultation
- Removal from the Platform
- No entitlement to a refund
Additional Terms
16. Identity Verification
We reserve the right to request photo identification at any time. Failure to provide valid ID may result in cancellation without refund.
17. User-Generated Content
By submitting content, you grant doconcall.ie a non-exclusive, royalty-free license to use it for service delivery and promotion, subject to data protection laws. Content must not be illegal, misleading, abusive, or offensive.
18. Intellectual Property
All website content is the property of doconcall.ie. You may not reproduce or use content for commercial purposes without written permission.
19. Liability & Disclaimers
To the fullest extent permitted by law, services are provided "as is". We are not liable for inaccurate information provided by users, nor responsible for third-party websites or services. Nothing limits liability for death, personal injury, fraud, or statutory rights.
20. Open Disclosure
doconcall.ie is committed to open and honest communication where unintended harm occurs, in line with Irish open disclosure principles. Apologies do not constitute admissions of liability.
21. Termination
We may suspend or terminate access due to breach of these Terms, safety concerns, legal or regulatory requirements, fraud or misuse. You may terminate your account at any time.
22. Changes to These Terms
We may amend these Terms at any time. Updates take effect immediately upon publication on the website.
Questions or Concerns?
If you have any questions about these Terms and Conditions, please don't hesitate to get in touch with our support team.
📧 support@doconcall.ie