Frequently Asked Questions – Telemedicine & DocOnCall Ireland Services
Help Centre
Frequently Asked Questions
Everything you need to know about online doctor consultations, certificates & telemedicine in Ireland.
Book a Consultation →Certificates & Sick Notes
How do I request a fit to work certificate online?
You can request a fit-to-work certificate online by booking a virtual consultation with our registered Irish doctors. After reviewing your symptoms, our clinicians will issue a valid certificate if appropriate.
Can I get a sick leave certificate without visiting a clinic?
Yes, our secure telemedicine service allows you to obtain a sick leave or fit note entirely online at your given email address without leaving your home.
How soon can I receive my fit to work certificate?
Once your consultation is complete, most patients receive their fit to work certificate instantly via email, ready to submit to employers or schools.
Can I use my certificate for work, college or school in Ireland?
Yes, all certificates issued by our licensed Irish clinicians are valid for employers and schools across Ireland.
Can I request a backdated sick note?
No, we cannot issue backdated sick notes. Our telemedicine doctors in Ireland provide certificates based on current assessments and symptoms only.
Can I request an extension of a prior sick note?
Yes, extensions are possible. After a follow-up online consultation, our licensed Irish doctors can issue and extend a sick note certificate based on your current symptoms and repeat assessment.
Are online fit to work certificates valid for employers and schools in Ireland?
Yes, all certificates issued by our registered Irish clinicians are valid for work, school, and university requirements across Ireland.
How fast can I get a fit to work certificate online in Ireland?
Most patients receive their sick note or fit to work certificate instantly at their email address provided, after their online consultation with one of our licensed Irish doctors.
Booking & Appointments
How do I book my online consultation?
Click the "Book a Consultation" button on our website, select a time, and complete a secure virtual consultation with one of our doctors.
How long does an online consultation take?
A typical virtual doctor consultation lasts between 10 and 20 minutes or longer, depending on your symptoms and medical needs.
Can I schedule an appointment outside working hours?
Yes, we offer flexible online appointments throughout the day, including evenings and weekends, to suit your schedule.
Do you provide consultations for children or dependents?
Yes, our registered doctors can provide telemedicine consultations for children and dependents, and issue fit notes when appropriate.
Can I get an online consultation without visiting a walk-in clinic in Ireland?
Yes, our secure telemedicine service in Ireland allows you to consult with a virtual doctor from home and receive appropriate treatment and a script if needed.
Eligibility & Access
Are your doctors licensed in Ireland?
All our doctors and healthcare providers are fully licensed and registered in Ireland, experienced in Irish clinical practice, and qualified to provide telemedicine consultations and issue fit-to-work certificates online.
I don't have a GP in Ireland. Can I still get an online appointment?
Yes, you can book a telemedicine consultation in Ireland even if you don't have a local GP. Our registered Irish doctors provide online consultations for all patients.
I'm new to Ireland from another country. Can I still get an online appointment?
Absolutely. Our telemedicine service in Ireland accepts patients from other countries. You can book a virtual doctor consultation and receive a sick note or fit-to-work certificate if clinically appropriate.
I am a visitor in Ireland. Can I get an online appointment?
Yes, visitors to Ireland can use our online doctor consultations. Our licensed Irish clinicians can assess your condition and provide a sick note or fit-to-work certificate when needed.
I have poor English communication. Can I still get an online appointment?
Yes, we accommodate patients with limited English. Our telemedicine platform in Ireland supports clear communication and can assist with sick notes, fit-to-work certificates, and medical advice.
I am an asylum seeker in Ireland. Can I get an appointment?
Yes. Our virtual doctor service in Ireland is available to asylum seekers, providing online consultations, medical advice, sick notes, and fit-to-work certificates where appropriate.
I do not have a health card in Ireland. Can I still get a sick note?
Yes, you do not need a public health card to book an online doctor consultation in Ireland. Our licensed Irish clinicians can provide a fit-to-work certificate after assessment.
Privacy & Security
Is my personal information safe?
Absolutely. We use secure, GDPR-compliant telemedicine platforms to ensure your health information is private and protected.
No questions matched your search. Try different keywords or contact us.
Still have questions?
Our team is here to help. Book a consultation or reach us at [email protected]
Book an Appointment