Last Updated: 30 March 2026
This Cookie Policy explains how IE HEALTHNOW LIMITED (CRO 805729), trading as DocOnCall.ie, uses cookies and similar technologies on https://doconcall.ie. By using our website, you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners.
2. How We Use Cookies
DocOnCall.ie uses cookies for the following purposes:
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as security, session management, and accessibility. You cannot opt out of these cookies as the website cannot function without them.
| Cookie | Purpose | Duration |
|---|---|---|
| wordpress_sec_* | Authentication & security for logged-in users | Session |
| wordpress_logged_in_* | Identifies logged-in users | Session |
| wp-settings-* | Stores user interface preferences | 1 year |
| PHPSESSID | Maintains server session state | Session |
| cookie_consent | Stores your cookie consent preference | 365 days |
b) Functional Cookies
These cookies enable enhanced functionality and personalisation, including our appointment booking system.
| Cookie | Purpose | Duration |
|---|---|---|
| ameliaBooking | Maintains booking session data for the Amelia appointment system | Session |
| elementor | Stores page builder preferences for optimal display | Session |
c) Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to measure site usage and improve our services.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — Distinguishes unique visitors | 2 years |
| _ga_* | Google Analytics — Maintains session state | 2 years |
| _gid | Google Analytics — Identifies visitors within a 24-hour period | 24 hours |
| _gat | Google Analytics — Throttles request rate | 1 minute |
Important: Analytics cookies are only placed on your device if you give explicit consent via our cookie consent banner. If you decline, no analytics cookies will be set and no data will be sent to Google Analytics.
d) Advertising / Marketing Cookies
We use Google Ads for advertising purposes. When you arrive at our website via a Google advertisement, Google may set cookies to measure the effectiveness of our ad campaigns. These cookies are only placed with your explicit consent.
| Cookie | Purpose | Duration |
|---|---|---|
| _gcl_au | Google Ads — Stores conversion data | 90 days |
| _gcl_aw | Google Ads — Tracks ad click information | 90 days |
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties we work with include:
Google LLC (Analytics & Ads) — Privacy Policy
Stripe Inc (Payment Processing) — Stripe may set cookies for fraud detection and payment security. Privacy Policy
4. Your Choices & How to Manage Cookies
When you first visit our website, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your preference at any time by clicking the "Cookie Settings" link in the website footer.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that blocking all cookies may affect the functionality of our website, including the appointment booking system.
Common browser cookie settings:
Google Chrome | Mozilla Firefox | Safari | Microsoft Edge
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
5. Health Data & Cookies
DocOnCall.ie is a telemedicine platform. We want to assure you that no health or medical data is ever stored in cookies. All health-related information is processed securely through our clinical systems and is subject to our Privacy Policy and applicable healthcare data protection regulations.
6. Legal Basis
Our use of cookies is governed by:
The General Data Protection Regulation (GDPR) — EU Regulation 2016/679
The ePrivacy Directive (Directive 2002/58/EC) as transposed into Irish law by S.I. No. 336/2011 — European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011
Strictly necessary cookies are placed under the legitimate interest basis. All other cookies require your explicit consent.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when it was last revised.
8. Contact Us
If you have questions about our use of cookies, please contact us:
IE HEALTHNOW LIMITED
Email: support@doconcall.ie
Website: https://doconcall.ie
